Frequently Asked Questions
General Questions
What is Tyrannostorus?
Tyrannostorus is a prehistoric-themed store specializing in fossils, minerals, educational toys, ancient artifacts, and unique collectibles. We offer a wide range of products both online and at our physical location in Mesa, Arizona.
Do you have a physical store?
Yes! You can visit our store to see our collection in person, participate in educational events, and even meet our life-size velociraptor. We are located at 1816 W. Baseline Rd. Mesa, AZ 85202.
Do you offer educational events or workshops?
Absolutely! We host hands-on classes, fossil digs, and interactive experiences for all ages. View our upcoming classes.
How do I contact Tyrannostorus?
You can reach us via email at rex@tyrannostorus.com, call us at 480-597-4467, or use our online contact form.
Orders & Payments
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, PayPal, and ClassWallet.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so modifications or cancellations may not always be possible. Contact us immediately if you need changes, and we’ll do our best to assist.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also log into your account to check the status.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 14 days of delivery with photos of the issue. We’ll work with you to resolve the problem promptly.
Do you offer gift cards or discount codes?
Yes! We offer gift cards and occasional promotions. Sign up for our mailing list or follow us on social media for exclusive deals.
Shipping & Delivery
Where do you ship?
We ship throughout the United States.
How long does shipping take?
Orders are typically processed within 1 business day and usually arrive within a week.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. Orders over $35 ship free!
What if my package is lost or delayed?
If your order is delayed beyond the estimated timeframe, please check your tracking details first. If you believe your package is lost, contact us, and we’ll assist in resolving the issue.
Do you ship internationally?
While we do not yet offer direct international shipping through our website, we are now able to ship internationally through our Whatnot shop.
We offer many products on our Whatnot auctions. If there’s something you love on our website but don’t see available on Whatnot, feel free to send us a message. If possible, we’re happy to add it as a Buy It Now option for you.
Please note:
- Reduced or promotional shipping rates advertised for our shop do not apply to international orders.
- All international shipping rates are determined by Whatnot based on package weight and destination. Unfortunately, we’re unable to provide shipping quotes in advance, but you’ll be able to see the calculated shipping cost directly in the Whatnot app before completing your purchase.
- Whatnot supports shipping to most countries worldwide. If your country isn’t currently available, you may contact Whatnot’s support team to request that it be added.
Important information about international shipping
When ordering internationally through Whatnot, please keep the following in mind:
- Shipping costs vary by location.
- The buyer is responsible for all customs fees, duties, and taxes required by their country.
- The buyer is responsible for knowing whether purchased items are permitted or prohibited for import into their country. We cannot guarantee that items will clear customs in all destinations.
- Shipping times vary by country but typically range from 1–4 weeks.
- Some carriers do not offer guaranteed delivery times for international shipments, and delays may occur depending on local postal and customs processing.
For more details, please review Whatnot’s International Shipping Policy.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for unused items.
How do I start a return or exchange?
Contact us at rex@tyrannostorus.com with your order details. If your return is approved, we’ll provide return shipping instructions.
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are generally processed within 5-7 business days to your original payment method.
Products & Inventory
Are your fossils and artifacts real?
Yes! We sell a variety of authentic fossils and high-quality replicas. Each fossil listing specifies whether it’s a genuine specimen or a replica.
Do you restock sold-out items?
Some items are restocked, while others are limited-edition or one-of-a-kind. If a product is out of stock, sign up for restock notifications on the product page.